Introduction

SKYROADEXPRESS PRIVATE LIMITED (hereinafter collectively referred to as “Truck Mitra”, “Company”, “we”, or “us”) respects the privacy of its users. This Privacy Policy applies to your use of our services, including the “Truck Mitra” and “TruckMitra Transport” mobile applications, and all related websites, content, features, or other online platforms offered by us (collectively the “Services/Platform”).

This Privacy Policy explains what information we collect about you and why, what we do with that information, how we share it, and how we handle the personal information you create, input, submit, or store when using our Services.

Definition, Scope and Use of Personal Information

“Personal Information” includes all information that can be linked to a specific individual or used to identify any individual. To facilitate the services provided by our platform, such as load transportation, user profile management, and payments, we collect the following types of information:

Identity & KYC Information: This includes your name, address, mobile number, email ID, Aadhaar card details, and PAN card details. This information is used for user verification, background checks, and to build a trusted community of shippers and transporters.

Financial Information: For our integrated payment system, we collect financial details such as bank account information, credit or debit card details, or other payment instrument details to process transactions for transport services.

Location Information: We collect real-time location data from your device when the app is in use to enable features like shipment tracking, matching available loads with nearby transporters, and providing estimated times of arrival.

Profile & Service Information: This includes any other information you voluntarily provide, such as your profile picture, details about your vehicle (for transporters), load requirements (for shippers), and feedback or ratings you provide on the platform.

Why We Collect Your Information

The Personal Information we collect is used only for the purpose(s) for which it is collected. These purposes include:

To Provide and Manage Services: To create and manage your user account, verify your identity, and enable you to post or accept loads.

To Ensure Platform Security: To prevent fraud and ensure the safety of all users by verifying identities and vehicle information.

To Facilitate Payments: To process payments between shippers and transporters securely for completed services.

To Enable Core App Features: To use location data for tracking shipments and connecting users for transportation services.

To Communicate With You: To send you service-related updates, transaction alerts, and promotional offers.

Disclosure and Retention of Personal Information

We do not sell, share, rent or trade the information we have collected about you, other than as disclosed within this Privacy Policy or at the time you provide your information. We may share information with other registered users on the platform as necessary to facilitate a transaction (e.g., a shipper’s contact details are shared with the transporter who accepts their load).

Personal Information is retained only for the time period required to fulfill the purpose for which it was collected.

Data Access and Change of Information

You may inquire about the nature of the data we store or process. You have the right to review your personal data, make corrections or updates, and withdraw your consent for the collection and use of your Personal Information.

Security Standards

We take all possible measures to store and secure your Personal Information on secure servers. However, please note that the transfer of data over the internet is never completely secure, and there is a risk that your data may be accessed by unauthorised third parties.

Changes to the Privacy Policy

The Company reserves the right to modify or amend any part of this Policy at its discretion. The updated version will be posted on our Platforms. If you do not agree with the changes, you may close your account by contacting our support team.

Consent

By clicking the accept button, you give express consent to the Company to collect and use your Personal Information as outlined in this Privacy Policy. This consent forms a lawful contract between you and the Company.

Data Privacy and Grievance Officer

Any questions, disputes, or grievances regarding the processing of your Personal Information can be directed to our designated Data Privacy and Grievance Officer.

Designation: Head-Legal

Company: SKYROADEXPRESS PRIVATE LIMITED

Address: Kh No.29/14, Street No.1, Block G Uttrakhand Enclav, Burari, Delhi, North Delhi- 110084, Delhi

Helpline Number:+917503508771 

Email: skyroadexpress@gmail.com