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Shipping & Delivery Policy

Shipping & Delivery Policy

Overview

Welcome to TruckMitra. We are a technology-driven logistics platform connecting transporters, truck owners, drivers, and businesses across India. Our services are provided digitally through our website and mobile applications.

Since TruckMitra does not sell or deliver physical products through the website, traditional shipping and courier delivery are not applicable.


Digital Service Delivery

All services purchased or subscribed through TruckMitra are delivered electronically, including but not limited to:

  • User account activation
  • Membership plans
  • Premium subscriptions
  • Load posting services
  • Truck booking services
  • Driver and transporter platform access
  • Training programs (if applicable)
  • Digital invoices and receipts

Delivery Time

Most digital services become available immediately after successful payment and account verification.

In certain situations, activation may take up to 24 hours, particularly if manual verification or document validation is required.


No Physical Shipping

TruckMitra does not dispatch or ship any physical goods, products, documents, or equipment through courier or postal services.

Therefore:

  • No shipping charges are applicable.
  • No courier tracking numbers are generated.
  • No physical deliveries are made.

Service Availability

Access to our digital services depends on:

  • Successful registration
  • Valid mobile number verification
  • Successful payment (where applicable)
  • Compliance with TruckMitra's Terms & Conditions

Delivery Delays

Although most services are activated instantly, delays may occur because of:

  • Payment gateway processing
  • Server maintenance
  • Technical issues
  • Verification of submitted documents
  • Network connectivity problems

TruckMitra will make reasonable efforts to resolve such issues as quickly as possible.


Incorrect Information

Users are responsible for providing accurate registration details, including mobile number and email address. TruckMitra shall not be responsible for delays caused by incorrect information submitted by users.


Contact Us

If you have any questions regarding this Shipping & Delivery Policy, please contact our support team.

TruckMitra Support
Email: support@truckmitr.com
Website: www.truckmitra.in

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